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UNLIMITED MILEAGE
Mileage is free: you can drive as much as you like. There are no limits
on how far you can drive in the vehicle (provided you stay inside the
country where you booked the car). TAXES
Value Added Taxes (VAT) on the vehicle are included in the car hire
price. There are no additional payment taxes.
CIVIL LIABILITY INSURANCE
Third Party Insurance (Civil Liability Insurance) covers damages in
case of an accident with another vehicle. This insurance is obligatory
for car hire and would cover all damages except those listed in the
section "Damages to be Paid".
ONE WAY RENTALSOur collaborator
Solmar allows the returning of the cars to another branch office without
charging any extra fee. If you wish to choose this option, please tell
us when realizing the reservation
FULL COMPREHENSIVE INSURANCE FORGET ABOUT THE EXCESS, The insurance
covers all damages except those mentioned in "damages caused which
have to be paid".
WHAT I MUST PAY
FUEL
All vehicles are received with a full tank. When you finish with your
car you should turn it in with an empty tank, as a fee is charged for
refilling the tank. You receive the car with a full tank and you turn
it in with an empty tank.
Prices for refilling the tank range from 40€ for small cars to 60€ for
large cars
OPTIONAL EXTRAS
You have the option of adding: a luggage rack on top of the vehicle
if there’s not enough room for all your luggage in the trunk; a baby
seat if you’re travelling with small children; or you can add an additional
driver if you want another person to be able to drive the car.
The price of the extras you take, depending on your destination, will cost an average of 3 euros per luggage rack, baby seat 2 euros per day,
second driver free, additional driver it will be 1 euro per day and
driver.
DAMAGES
Lost keys: if the keys are lost, the cost of the new keys and of the
transportation to deliver them will be charged.
The wheels, rims and undersides of the vehicle are not included in the
insurance policy and any repairs made to these elements must be paid
if damaged.
Windshield breakage will be charged as the windshield is not covered
by the insurance.
AFTER-HOURS
It is important for customers to know that they will never be charged
a fee if they pick up the car during working hours. However, if you
pick up the car between 00:00 and 07:00 hours, our “After-Hours”, the
cost of your booking will be increased by 23 Euros.
HOW
DO I BOOK A CAR?
To book a car, you simply have to fill
out a form with your details. You decide how you want to pay for the
rental.
- By credit card
- Direct payment at your destination (Pre-payment) When you send us
your request for the vehicle you will be given a confirmation number
which we will also confirm to you by e-mail. Confirmation of the booking
is always carried out during “business hours”, within 48 hours
from the time we receive your reservation request.
MY BOOKING HAS
BEEN CONFIRMED
Once your booking has been accepted it becomes a
Coupon which you can exchange for the rental car which you requested.
On the Car Hire Coupon you can check exactly where you have to go to
pick up the car and which company will be lending its services. If you
have any questions you can contact us on our Customer Service line +
34.600.523.523.
WHAT KIND OF CREDIT CARDS CAN I USE?
If you wish to pay by credit
card, we accept the following:
VISA, MASTERCARD And you can have the peace of mind of knowing that
all credit card payments are made through a private payment link to
the pages of the issuing bank, so YOUR CREDIT CARD DETAILS ARE SAFE.
Remember that the cardholder who makes the payment must be the same
person whose name appears in the Car Hire Contract. If this condition
is not met, the customer will not be able to pick up the vehicle.
WHERE DO I PICK UP THE CAR?
We will always endeavour our partners to offer their pick-up services
at the airport. If this service is not offered it is because we have
found a more competitive price. If pick-up is not at the airport, you
can see where to pick up the vehicle on your Car Hire Coupon. You should
pick up your vehicle at the site listed on your Car Hire Coupon after
the heading: “Partner Company”.
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