Madrid emergency telephone numbers

Useful and emergency Telephones

All emergency services (police, fire service, ambulance) can be contacted on 112 (Multi-lingual operators are available)


24-hour pharmacy information - 098

Madrid airport loungue

Medical emergencies. The best thing to do is go to a major hospital casualty department. If you don’t have private medical insurance or an E111 you will still receive attention at the Hospital General Gregorio Marañón, c/Dr Esquerdo, 46, tel: 91 586 80 00 (Metro: Ibiza, line 9).


Red Cross Centers, c/Pozas, 14, tel: 91 335 44 44 (Metro: Noviciado); and Avda de Portugal, s/n, tel: 91 479 93 61 (Metro: Lago, line 10). Mon-Fri, 9am- 6pm. Counseling for various problems. English speakers available at times.


American Embassy, c/Serrano, 67, tel: 91 587 22 00 (Metro: Rubén Darío, line 5). Mon-Fri, 9am-12:30pm and 3-5pm. Visa section, Mon-Fri, 8:30-11am.


Australian Embassy, c/Santa Engracia, 120, tel: 91 441 93 00 (Metro: Rios Rosas, line 1). Mon-Thurs, 8:30am-5pm; Fri, 8:30am-2:15pm. Visa office, Mon-Fri, 10am-1pm.


British Embassy, c/Fernando del Santo, 16, tel: 91 308 06 18 (Metro: Alonso Martínez, lines 4, 5, 10). Mon-Fri, 9am-1pm and 3-6pm.


British Consulate, c/Marqués de la Ensenada, 16, tel: 91 308 52 44 (Metro: Colón, line 4). Mon-Fri, 8am-2:30pm. Visa section, 8am-noon.


Canadian Embassy, c/Núñez de Balboa, 35, tel: 91 431 43 00 (Metro: Núñez de Balboa, line 5, 9). Open Mon-Fri, 8:30am-5:15pm.


Irish Embassy, c/Claudio Coello, 73, tel: 91 576 35 00 (Metro: Serrano, line 4). Open Mon-Fri, 10am-2pm.


New Zealand Embassy, Plaza de la Lealtad, 2, tel: 91 523 02 26 (Metro: Banco de España, line 2). Open Mon-Fri, 9am-1:30pm and 2:30-5:30pm.


Lost credit cards
American Express: 91 572 03 03
Cajamadrid: 91 416 58 04
4B: 91 726 00 00
Eurocard: 91 519 21 00
Mastercard: 91 519 21 00
Diners: 91 547 40 00
Sistema 6000: 91 355 30 00
Visa: 91 519 21 00
Items lost in the city 91 588 43 46


Tourist information:
- Plaza Mayor, 3, tel: 91 366 54 77/91 588 16 30. Open Mon-Fri, 10am-2pm and 4-8pm; Sat, 10am-2pm. Closed Sun and holidays (Metro: Sol, lines 1, 2, 3.)


Madrid-Barajas Airport (MAD)
International arrivals, tel: 91 305 86 56. Open Mon-Fri, 8am-8pm; Sat, 8am-1pm. Closed Sun and holidays. (Metro: Aeropuerto, line 8)
Website: www.aena.es
- Chamartín Station, tel: 91 315 99 76. Open Mon-Fri, 8am-8pm; Sat, 9am-1pm. Closed Sun and holidays (Metro: Chamartín, line 10)
- TurMadrid, c/Duque de Medinaceli, 2, tel: 91 429 49 51/429 44 87. Open Mon-Fri, 9am-7pm; Sat, 9am-1pm. Closed Sun and holidays.


Madrid Tourist Information
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